Returns Policy – Mooi & Zo

 

At Mooi & Zo, we take great care to accurately describe and present each piece. As our collection consists primarily of antique, vintage, and one-of-a-kind items, natural wear and character are to be expected and form part of their unique appeal.

 

Defective Items Only

We accept returns strictly in the case of items that are defective or significantly not as described.

 

Reporting an Issue

If you believe your item is defective, you must notify us within 48 hours of delivery. Please provide:

 

• Your order details

• A clear description of the issue

• Supporting photographs showing the defect

 

 

This allows us to assess the issue promptly and fairly.

 

Return Approval

Returns will only be accepted once approved by Mooi & Zo. If approved, we will provide instructions for returning the item.

 

Condition of Returned Items

Items must be returned in the same condition in which they were received, with no further use or damage.

 

Non-Returnable Items

We do not accept returns for:

 

• Change of mind

• Size, colour, or styling preferences

• Natural wear consistent with age (including marks, patina, and minor imperfections typical of antiques)

 

 

Refunds

Once the returned item has been received and inspected, a refund will be issued to the original payment method.

 

Return Shipping

Return shipping costs are the responsibility of the customer unless otherwise agreed.

 

 

If you have any questions prior to purchase, we strongly encourage you to contact us—we are happy to provide additional details, images, or advice to ensure confidence in your purchase.